Social media tools, such as blogs, Twitter or Facebook, are great channels to collect and encourage citizens to provide their insights on the issues and plans of government. Unfortunately, today's standard social networking services do not have the capability to automatically extract and collect new knowledge or ideas from content that citizens are submitting through existing commenting channels.
Open innovation platforms are designed to fill this gap.
>Read Ines Mergel's entire article entitled, "Crowdsourced Ideas Make Participating in Government Cool Again," that appeared in a special edition of PA Times, published by the American Society of Public Administration here
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