April 25, 2011

Leadership in Information Technology

THIS MORNING, the Wall Street Journal has an entire section on Information Technology leadership and it is a must read for public sector executives - IT and not. Let me say it again, every government leader, executive, manager and supervisor should read these four short articles.

Here's a quick summary of each of the recommended pieces.

"So You Want to Use Your iPhone for Work?" - After Governor Brown moved to take away cell phones from state workers, some local governments were tempted to implement the say kind of policy. But wait. This article seems to being saying something different. It starts, "As people pack increasingly sophisticated smartphones in their personal life, they're clamoring to use those gadgets in the workplace as well. And many of their bosses are loosening up. They're ditching the traditional BlackBerry-or-nothing policy and allowing a wider range of mobile devices, including tablets such as the iPad. This arrange can bring benefits for both sides." Read More >

"Are You Taking to Me?" - Government needs to do a better job at listening to constituents. This article share ideas from private sector enterprises who are doing a good job with two-way communications. The five best practices include: 1) Listen and measure; 2) Do market research through Facebook ads; 3) The boss should tweet; 4) Empower all employess to participate; and, 5) Monitor for compliance. Read More >

"Four Questions Every CEO Should Ask About IT" - Mobile devices, social media, data mining, videoconferencing, virtual reality, blogs, tweets...The list of technologies that could offer companies big-teim benefits, or lead to big-time disasters, is daunting. So daunting, in fact, that top management might be tempted to throw up their hands and let lower-level managers referee the debate over information technology. But that is exactly what they shouldn't do." Read More >

"Put IT Where it Belongs" - Most every government manager I have ever talked with has complained about their Information Technology department. "It costs too much, they're too slow and they just don't have the talent," are common refrains. This article suggests that control of information technology shouldn't rest with the IT staff. The author states, "...for both competitive and technological reasons, funneling everything through the IT department no longer makes sense. Instead, business-unit leaders need to start assuming more control over the IT assets that fuel their individual businesses." Read More >

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