The speech lasted about an hour, including questions. In the talk Mitroff described the complexity, and interconnectedness of problems, and how people's underlying assumptions are influenced by society ranging from the education system to the churches to government and business. Through a culture of seeking unreality, people have developed biases that cause the wrong questions to be asked, resulting in the wrong problems being given precise solutions.
His comments on Toyota's current crises are insightful and worth listening to - if you have the spare time.
If you missed the show, you can watch it here.
Or, if you prefer, you can purchase Ian Mitroff's book here.